Trident Leverage Essentials

Program and Performance Assessments

 

Understand the Business

1. Develop a clear understanding of the business environment and those dimensions relevant to a successful plan and deployment.

2. Your competitive, regulatory, customer and business landscape will shape the options and decisions you consider.

3. Programs must execute a dynamic balance with changes your business faces and operational and strategic imperatives.

Manage Timing and Time

1. Manage the execution of the assessment across competing initiatives, business cycles, priorities, and readiness.

2. Time is precious and must be focused and managed.

3. Planning and scheduling availability of who to see and where to go will be essential in maximizing the value of the investment in this effort.

Engage Key Players and Stakeholders

 

1. Understanding the relevant stakeholders and key players, their interests, concerns, and requirements are essential

.2. Stakeholders play an important role in identifying pragmatic, executable solutions that enable more buy-in to subsequent actions  and avoid potential pitfalls.

3. Key individuals may range from selected executives who have interest or influence over the deployment, process owners and managers, constituents, and contributors.

 

Review Pertinent Data

1. Data that you currently use for decision making, project and initiative chartering, performance monitoring and customer intervention will be valuable inputs as your strategy develops focus.

2. Your strategy should be directed at the high impact opportunities that are realizable for each planning horizon.

3. Your strategy should enable you to better decide which approach is appropriate and decide what initiative merit reconsideration of direction or approach. 

4. Examples of relevant data include customer complaints, surveys and feedback, defects, rework, lost opportunities, recurring pain, non-compliance, regulatory issues, competitor behavior and business trends.

Identify Issues and Priorities and Analyze for Deployment Opportunities

1. Alignment and relevance are critical success factors in deployments. Executives, sponsors and participants engage successfully when their time is invested in efforts that are in concert with what is important, urgent or critical.

2. The identification of issues to consider or priorities to address will make the strategic plans palatable and attractive.

3. Securing key support from issue managers and those bearing the burden of resolving problems and priorities will be essential for building legitimacy, engagement and their investment of time and resources.

4. The most successful deployments are focused rather than diffused. That means choosing a few priorities and objectives and aligning the efforts there.

5. To chose well, we need to diagnose, evaluate and design with knowledge of what matters and what is achievable.

 Diagnose Readiness

1. Readiness to embark on change is akin to a medical check-up before starting a physical regimen.

2. Readiness comprises culture, attitude, resource capacity, resource talent and capability balanced against history of change and the current environment.

3. Whilst the certainty of going forward is established, understanding the strengths and gaps to implementation are essential to a good design.

4. If skills gaps exist, then knowledge must be built.

5. If behavioral or attitudinal gaps exist, then change management must be designed and implemented with the appropriate level of executive collaboration.

 Collaborative Deployment Strategy and Plans

1. Good strategies are about providing choices and increasing degrees of freedom.

2. Good plans are about providing confidence in execution.

3. Developing choices and delivering confidence are essential to any assessment.

4. A successful strategy requires good translation into the practical implementation actions.

5. Ownership and commitment are essential for investment of time and resources as well to overcome the real barriers in the business.

 

 

Is it Time for a Check-Up?

 

 

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Trident Leverage 2009